Ill. Admin. Code tit. 44 § 2600.1100

Current through Register Vol. 49, No. 2, January 10, 2025

Section 2600.1100 - Complaints Against Vendors

a) Whenever a vendor fails to meet contract requirements, including but not limited to failure to deliver on time or meet specifications, SBEL shall take appropriate action to initiate a complaint.

b) For relatively minor infractions, SBEL may initiate contact by telephone or in person. If not resolved by this action, a written complaint shall be made.

c) For other infractions, SBEL shall send a written complaint to the vendor detailing the problem. For complaints regarding contracts established by the CPO for CMS, a form available from the CPO for CMS shall be used to process those complaints and CMS shall be informed of the resolution or status of the complaint.

Ill. Admin. Code tit. 44, § 2600.1100