Ill. Admin. Code tit. 4 § 425.20
"Act" or "ADA" means the Americans With Disabilities Act of 1990 ( 42 USC 12101 et seq.).
"Complainant" is an individual with a disability who files a Grievance Form provided by the Department under this procedure.
"Department" means the Department of Children and Family Services.
"Designated Coordinator" is the person appointed by the Department who is responsible for the coordination of efforts of the Department to comply with and carry out its responsibilities under Title II of the ADA, including investigation of grievances filed by complainants. (See 28 CFR 35.107.)
"Director" means the Director of the Department of Children and Family Services.
"Disabilities" shall have the same meaning as set forth in the ADA.
"Grievance" is any complaint under the ADA that is reduced to writing by an individual with a disability who meets the essential eligibility requirements for participation in or receipt of the benefits of a program, activity or service offered by the Department and believes he or she has been excluded from participation in, or denied the benefits of, any program, service or activity of the Department or has been subject to discrimination by the Department.
"Grievance Form" is prescribed for the purpose of filing a grievance under this Part and includes information such as name, address, phone number, nature of the grievance, with specificity, including date of incident, time, place and witnesses if applicable.
"Qualified Individual with a Disability" means an individual with a disability who, with or without reasonable modifications to rules, policies or practices, the removal of architectural, communication or transportation barriers, or the provision of auxiliary aids and services, meets the essential eligibility requirements for the receipt of services or the participation in programs or activities provided by the Department.
Ill. Admin. Code tit. 4, § 425.20