Section 47.01.01.101 - INFORMAL REVIEW PROCESSAn informal review process is an optional informal process to resolve disagreements or dissatisfaction with services. An individual may request an informal review within twenty-one (21) calendar days of the agency's notice regarding the provision or denial of services. The request must be in writing to the regional manager and describe the complaint. The regional manager will function as the administrative review officer in this process. At the customer's written request another regional manager may be substituted. The reviewer will be responsible for:
01.Advising the Customer. Inform the customer of their right to representation and services available through the client assistance program.02.Conducting the Review. The review will be conducted within twenty-one (21) calendar days following receipt of a written request, unless both parties agree to an extension.03.Documented Effort. The Division may extend the informal review period when the customer makes a documented effort to utilize the client assistance program or another advocate to resolve the dissatisfaction.04.Review Location. The review will be held at a time and location convenient to the customer, generally at a Division office.05.Communication Method. Communication will be provided in the most appropriate method for the customer.06.Transportation. Transportation will be provided to and from the review site, if practicable.07.Informal Review Decision. The regional manager or designee will provide a written decision after conducting the informal review. The customer may request mediation or fair hearing within twenty-one (21) calendar days of the informal review written decision.Idaho Admin. Code r. 47.01.01.101