Section 31.41.01.702 - STATE PROCEDURESThe federal slamming procedures incorporated by reference in Rule 701 are modified as follows:
01.Form. Complaints regarding an unauthorized carrier change may be filed with the Commission in person, by mail, by e-mail, or by telephone. E-mail complaint forms to secretary@puc.idaho.gov. A copy of the telephone bill(s) in dispute and other relevant evidence shall be provided to the Commission by the complaining party. The slamming complaint shall include the following information:a. Name, address and telephone number of complainant;b. Name/identity of the alleged slamming carrier;c. Name of the previous authorized carrier;d. Name of the billing entity;e. Date the alleged slamming occurred;f. Whether the customer has been restored to the preferred carrier;g. Whether the customer has paid any or all of the disputed charges;h. Efforts in attempting to resolve the alleged slamming; andi. Whether the customer was charged for changing carrier(s).02.Procedure. The Commission's Consumer Assistance Staff shall be responsible for resolving slamming complaints under the Commission's informal complaint procedures in IDAPA 31.01.01, "Rules of Procedure of the Idaho Public Utilities Commission," Rules 21 through 24. Not later than twenty-one (21) calendar days after notification of a slamming complaint, the alleged unauthorized carrier shall provide to the Consumer Assistance Staff a copy of any valid proof of verification of the carrier change and any other evidence relevant to the complaint. Use of the Commission's informal complaint procedures are mandatory.Idaho Admin. Code r. 31.41.01.702