Section 31.41.01.500 - QUALITY OF SERVICE01.Service Standards. Each telephone company providing local exchange service pursuant to Title 61 or Title 62, Idaho Code, as applicable, and each eligible telecommunications carrier (ETC) is required to employ prudent management and engineering practices to ensure that customers receive the best quality of service practicable. Each telephone company is required to adopt and pursue a maintenance program aimed at achieving efficient operation of its systems to render safe, adequate and uninterrupted service. These programs must include guidelines for keeping all plant and equipment in good repair, including the following:a. Broken, damaged or deteriorated equipment must be promptly repaired or replaced; andb. Transmission problems (including induction, cross-talk, or other poor transmission on any line) must be promptly corrected when located or identified.02.Service Outage. If a customer's local telephone service quality deteriorates to such an extent that the customer cannot make local calls or cannot receive local calls or cannot use the service for voice grade communication because of cross-talk, static or other transmission problem, the telephone company must respond to a customer's report of such a "service outage" in accordance with Rule 502.Idaho Admin. Code r. 31.41.01.500