Idaho Admin. Code r. 31.41.01.303

Current through September 2, 2024
Section 31.41.01.303 - REQUIREMENTS FOR NOTICE BEFORE TERMINATION OF LOCAL EXCHANGE SERVICE
01.Initial Notice. If the telephone company intends to terminate local exchange service under Rule 301, it will send to the customer written notice of termination mailed at least seven (7) calendar days before the proposed date of termination. Written notice may be provided by electronic mail (i.e. e-mail) if the customer is billed electronically and separately consents in writing to receiving electronic notification. This written notice will contain the information required by Rule 304.
02.Final Notice. At least twenty-four (24) hours before actual termination, the telephone company will diligently attempt to contact the customer to apprise the customer of the proposed action and the steps the customer must take to avoid or delay termination. This oral notice will contain the same information required by Rule 304.
03.Additional Notice. If the telephone company has not terminated service within twenty-one (21) days after the proposed termination date as specified in a notice, the telephone company will again provide notice under Rules 303.01 and 303.02 if it still intends to terminate service.
04.Failure to Pay. No additional notice of termination is required if, upon receipt of a termination notice:
a. The customer makes a payment arrangement and subsequently fails to keep that arrangement;
b. The customer tenders payment with a dishonored check; or
c. Makes an electronic payment drawn on an account with insufficient funds.

Idaho Admin. Code r. 31.41.01.303

Effective March 31, 2022