Idaho Admin. Code r. 31.21.01.109

Current through September 2, 2024
Section 31.21.01.109 - RECORDS OF DEPOSIT
01.Records of Deposit. Each customer paying a deposit or the initial installment on a deposit must be provided the following information in writing:
a. Name of customer and service address for which deposit is held;
b. Date of payment(s);
c. Amount of payment(s); and
d. Terms and conditions governing the return of deposits.
02.Retention of Records. Each utility will maintain records that will enable a customer entitled to a return of a deposit to obtain a refund even though the customer may be unable to produce a record of the deposit. The utility will maintain a detailed record of all deposits received from customers, showing the name of each customer, the location of the premises occupied by the customer when the deposit is made and each successive location occupied by the customer while the deposit is retained, and the date(s) and amount(s) of the deposits or installments. The utility will retain records of deposits that have been refunded to customers for a period of three (3) years after the date of refund. The utility shall retain records of unclaimed deposits for seven (7) years as required by Section 14-531, Idaho Code.
03.Transfer of Records. Upon the sale or transfer of any utility or any of its operating units, the seller will certify to the Commission that it has a list showing the names of all customers whose service is transferred and who have a deposit on file, the date the deposit was made, and the amount of the deposit.

Idaho Admin. Code r. 31.21.01.109

Effective July 1, 2024