Section 31.21.01.308 - SERIOUS ILLNESS OR MEDICAL EMERGENCY01.Medical Certificate -- Postponement of Termination of Service. A utility will postpone termination of utility service to a residential customer for thirty (30) calendar days from the date of receipt of a written certificate signed by a licensed physician or public health official with medical training. The certificate must contain the following information: a. A statement that the customer, a member of the customer's family, or other permanent resident of the premises where service is rendered is seriously ill or has a medical emergency or will become seriously ill or have a medical emergency because of termination of service, and that termination of utility service would adversely affect the health of that customer, member of the customer's family, or resident of the household.b. The name of the person whose serious illness or medical emergency would be adversely affected by termination and the relationship to the customer, andc. The name, title, and signature of the person certifying the serious illness or medical emergency.02.Restoration of Service. If service has already been terminated when the medical certificate is received, service will be restored as soon as possible, but no later than twenty-four (24) hours after receipt. The customer will receive service for thirty (30) calendar days from the utility's receipt of the certificate.03.Second Postponement. The utility may postpone termination of service upon receipt of a second certificate stating that the serious illness or medical emergency still exists.04.Verification of Medical Certificate. The utility may verify the authenticity of the certificate and may refuse to delay termination of service if it is determined that the certificate is a forgery or is otherwise fraudulent.05.Obligation to Pay. Nothing in this rule relieves the customer of the obligation to pay any undisputed bill.Idaho Admin. Code r. 31.21.01.308