Idaho Admin. Code r. 31.21.01.304

Current through September 2, 2024
Section 31.21.01.304 - REQUIREMENTS FOR NOTICE TO CUSTOMERS BEFORE TERMINATION OF SERVICE
01.Initial Notice. If the utility intends to terminate service to a customer under Rule 302, the utility will send to the customer written notice of termination mailed at least seven (7) calendar days before the proposed date of termination. Written notice may be provided by electronic mail (i.e. e-mail) if the customer is billed electronically and separately consents in writing to receiving electronic notification. This written notice will contain the information required by Rule 305.
02.Final Notice. The utility may mail a final written notice to the customer at least three (3) calendar days, excluding weekends and holidays, before the proposed date of termination. Regardless of whether the utility elects to mail a written notice, at least twenty-four (24) hours before the proposed date of termination, the utility must diligently attempt to contact the customer affected, either in person or by telephone, to advise the customer of the proposed action and steps to take to avoid or delay termination. This final notice will contain the same information required by Rule 305.
03.Additional Notice. If service is not terminated within twenty-one (21) calendar days after the proposed termination date as specified in a written notice the utility will again provide notice under Subsections 304.01 and 304.02 if it still intends to terminate service.
04.Failure to Pay. No additional notice of termination is required if, upon receipt of a termination notice, the customer:
a. Makes a payment arrangement and subsequently fails to keep that arrangement;
b. Tenders payment with a dishonored check; or
c. Makes an electronic payment drawn on an account with insufficient funds.

Idaho Admin. Code r. 31.21.01.304

Effective July 1, 2024