Section 31.01.01.054 - FORMAL COMPLAINTS - DEFINED - CONTENTS AND PROCESSAll pleadings charging utilities or other person(s) with acts or omissions under law administered by the Commission are called "formal complaints." Formal complaints must be in writing and:
01.Name the Respondent. State the name of the utility or person complained against (the respondent).02.State the Facts. Fully state the facts constituting the acts or omissions of the utility or person against whom the complaint is filed and the dates when the acts or omissions occurred.03.Refer to Applicable Provisions. Refer to the specific provision of statute, rule, order, notice, tariff or other controlling law that the utility or person has violated.04.State the Relief Desired. State what action or outcome should be taken to resolve the complaint.05.Process. The Commission encourages the use of informal proceeding (see Rules 21 through 26) to resolve or settle formal complaints. The Commission shall determine how a formal complaint should be processed, e.g., issuance of a summons, open an investigation, informal procedure with Staff. The Commission Secretary may serve a copy of the formal complaint upon the utility or person to which the formal complaint is directed.Idaho Admin. Code r. 31.01.01.054