Section 16.03.14.225 - PATIENT GRIEVANCESThe hospital must establish a clearly explained process for the prompt resolution of patient grievances.
01.Grievance by Patient or Patient's Representative. A patient's grievance is a formal or informal, written or verbal complaint that is made to the hospital by a patient, or the patient's representative, regarding the patient's care, alleged abuse or neglect, or issues related to the hospital's compliance with Idaho state licensure rules. When a complaint is resolved at the time of the complaint by staff present, it is not considered a grievance and does not require investigation.02.Grievance Process. The grievance process must include:a. The hospital must inform each patient how to submit a grievance. Grievances may be submitted to any professional staff member.b. Grievances must be investigated. The grievance process must specify time frames for review of the grievance and the provision of a response.c. The hospital must document the steps taken to investigate the grievance and the results of the grievance process.03.Written Notice of Decision. The hospital must provide the patient with written notice of its decision that contains:a. The name of the hospital contact person;b. The steps taken to investigate the grievance; andc. The results of the grievance process.Idaho Admin. Code r. 16.03.14.225