Section 15.01.03.020 - ADMINISTRATIVE REQUIREMENTSEach AAA local ombudsman program shall meet all administrative requirements as cited in OAA, Section 712 (a), and Title 67, Chapter 50, Idaho Code, Section 67-5009, unless granted a waiver by the Office.
01.Procedures. All local ombudsmen shall follow procedures outlined in the Office Procedures Manual.02.Space. Each AAA shall provide space assuring privacy for local ombudsmen to hold confidential meetings.03.Supervision. Local ombudsmen shall operate under the direct supervision of the Office for all complaint handling activities and are considered subdivisions of the Office.04.Forms. All local ombudsmen shall utilize standardized forms provided by the Office.05.Conflict of Interest. AAAs shall ensure that the local ombudsmen are not part of an organization that: a. Is responsible for licensing and certifying skilled nursing or residential assisted living facilities under IDAPA 16.03.22, "Residential Assisted Living Facilities";b. Provides skilled nursing or living care or is an association of such a provider; orc. May impair the ability of the local ombudsmen to investigate and resolve complaints objectively and independently.06.Travel Funds. Each AAA shall provide travel funds for the local ombudsman program to carry out activities related to complaint investigations.07.Program Report. All local ombudsman programs shall comply with the Office's reporting requirements.08.Program Reviews. Each AAA shall submit to a program review of local ombudsman programs at reasonable intervals deemed necessary by the Office.09.Adult Protection and Ombudsman Coordination. Each AAA shall ensure that Adult Protection staff and the local ombudsman maintain a written agreement establishing cooperative protocols in the investigation of complaints.10.State Agreements. All local programs shall honor and carry out state-level agreements between the Office and other agencies of government.Idaho Admin. Code r. 15.01.03.020