Section 6-79-39 - Restrictions on chargesAn operator service provider shall:
(1) Not charge for unanswered telephone calls;(2) Not charge for any period of time before the call is answered by the called party;(3) Upon discovery by the provider or upon the customer's request, promptly refund to the customer any charges assessed for unanswered calls;(4) Upon discovery by the provider or upon the customer's request, promptly refund any excess amount paid by the customer as a result of an error in billing caused by charging more than the published rate, incorrectly applying the rate of another class of service, an error in measuring the quantity or volume of service, or any other cause.(5) Not engage in call splashing, unless the customer:(A) Requests to be transferred to another operator service provider;(B) Is informed prior to incurring any charges that the rates for the call may not reflect the rates from the actual originating location of the call; and then(C) Consents to be transferred;(6) Except as provided in paragraph (5), not charge for a call that does not reflect the rate at the location of the origination of the call; and(7) Not assess a customer a location or premises surcharge on behalf of an aggregator.[Eff ] (Auth: HRS §§ 269-6, 269-16.8) (Imp: HRS §§ 269-6, 269-16.8, 269-16.9)