Fla. Admin. Code R. 25-30.250

Current through Reg. 50, No. 235-239, December 10, 2024

Section 25-30.250 - Continuity of Service

(1) Each utility shall make all reasonable efforts to provide continuous service. Should interruption in service occur, however, each utility shall reestablish service with the shortest delay consistent with the safety of its customers and the general public.

(2) Each utility shall schedule any necessary interruptions in service at a time anticipated to cause the least inconvenience to its customers. Each utility shall notify its customers prior to scheduled interruptions.

(3) Where public fire protection is provided by the mains affected by the interruption, the utility shall notify the Fire Chief or any other public official responsible for fire protection, that an interruption has occurred or will occur. Additionally, the utility shall notify that person when service is or is anticipated to be restored.

(4) Where a customer's water or wastewater service is interrupted and remains out of service in excess of forty-eight (48) hours after the customer has notified the utility of the interruption, the utility shall refund to that customer the pro-rata portion of the month's charges for the period of days during which service was not provided. This paragraph applies only to utilities which have service tariffs that provide for charges on a non-metered rate. The utility may refund the amount owed as credit toward the customer's subsequent bill for service.

Fla. Admin. Code Ann. R. 25-30.250

Rulemaking Authority 350.127(2), 367.121 FS. Law Implemented 367.081, 367.111 FS.

Amended 9-12-74, Formerly 25-10.56, 25-10.056, Amended 11-10-86.

New 9-12-74, Formerly 25-10.56, 25-10.056, Amended 11-10-86.