Fla. Admin. Code R. 25-30.130

Current through Reg. 50, No. 235-239, December 10, 2024

Section 25-30.130 - Record of Complaints

(1) Each utility shall maintain a record of all complaints received. Each record shall show the name and address of the complainant; the nature of the complaint; the date received; the result of any investigation; the disposition of the complaint; and the date of disposition. The word "complaint" as used in this rule is defined in subsection 25-30.355(2), F.A.C.

(2) Notwithstanding the requirements of paragraph 25-30.110(1)(a), F.A.C., utilities shall maintain a record of each complaint for a minimum of five years from the date of receipt and shall provide a copy of records of complaints to the Commission upon Commission staff's request. Documentation relating to customer complaints processed under Rule 25-22.032, F.A.C., shall be retained as set forth in paragraph 25-22.032(10)(a), F.A.C.

Fla. Admin. Code Ann. R. 25-30.130

Rulemaking Authority 350.127(2), 367.0812(5), 367.121(1) FS. Law Implemented 367.0812(1), 367.111, 367.121(1) FS.

Amended 9-12-74, Formerly 25-10.30, 25-10.030, Amended 11-10-86, Amended by Florida Register Volume 44, Number 109, June 5, 2018 effective 6/21/2018.

New 9-12-74, Formerly 25-10.30, 25-10.030, Amended 11-10-86, 6-21-18.