D.C. Mun. Regs. tit. 30, r. 30-2114
Operators and Management Services Providers shall implement a system to allow individuals to set Sports Wagering Account limits with the Operator or Management Services Provider, including responsible gaming limits set forth below. Any decrease to these limits shall be effective no later than the player's next log in. Any increase to these limits shall become effective only after the time period of the previous limit has expired and the player reaffirms the requested increase.
Operators and Management Services Providers shall take reasonable steps to prevent individuals from overriding their self- imposed limits, including, at the request of the individual, sharing the requested limitations with the Office for the sole purpose of disseminating the request to other Operators.
Operators and Management Services Providers shall prohibit an individual from wagering over the limit they have set or from sports wagering if they are on a list provided by the Office of the individuals who have requested to be excluded from sports wagering.
Operators and Management Services Providers shall implement and maintain reasonable security procedures and practices that are appropriate to the nature of the personal information of individuals who place a wager with the Operator from unauthorized access, use, modification or disclosure.
Operators and Management Services Providers shall establish procedures to evaluate requests made by third parties to exclude an individual from sports wagering, including requests to exclude an individual from placing sports wagers when the requestor provides documentary evidence of sole or joint financial responsibility for the source of funds deposited with an Operator by the individual or a court order requiring the individual to pay unmet child support obligations.
Operators and Management Services Providers shall establish a system to exclude from sports wagering individuals who are on the Office's Self- Exclusion List.
Operators shall submit a monthly report to the Office that includes the total number of authorized players that requested to exclude themselves from sports wagering.
Operators and Management Service Providers shall establish reasonable procedures designed to discourage entry of a self-excluded person into the sports book area of a Sports Wagering Facility.
Any person may request placement on the list of self-excluded persons, and the person during any period of voluntary exclusion may not collect any winnings or recover any losses resulting from any sports wagering or lottery gaming activity, regardless of whether the wager was placed prior to being voluntarily placed on the list of self-excluded persons. All winnings and wagering instruments subject to this section shall be withheld by the Operator or Management Services provider. The monetary value of the withheld winnings and wagering instruments shall be paid to the Office within forty- five (45) days.
Unless the suspension was a result of a player's self-exclusion, the Operator or Management Services Provider shall notify the Sports Wagering Account holder via email, certified or registered mail, or other method approved by the Office, whenever his or her Account has been closed or placed in a suspended mode. Such notification shall include the restrictions placed on the Account and any further course of action needed to remove the restriction.
Operators and Management Service Providers shall abide by all requirements issued by the Office pertaining to training employees about compulsive and problem gambling.
D.C. Mun. Regs. tit. 30, r. 30-2114