D.C. Mun. Regs. tit. 29, r. 29-9005

Current through Register Vol. 71, No. 49, December 6, 2024

Rule 29-9005 - INDIVIDUAL RIGHTS

9005.1

Each Waiver provider shall develop and adhere to policies which ensure that each person receiving services has the right to the following:

(a) Be treated with courtesy, dignity, and respect;

(b) Direct the person-centered planning of his or her supports and services;

(c) Receive treatment, care, and services consistent with the ISP;

(d) Receive services by competent personnel who can communicate with the person;

(e) Refuse all or part of any treatment, care, or service and be informed of the consequences;

(f) Be free from mental and physical abuse, neglect, and exploitation from staff providing services;

(g) Be assured that for purposes of record confidentiality, the disclosure of the contents of his or her personal records is subject to all the provisions of applicable District and federal laws and rules;

(h) Voice a complaint regarding treatment or care, lack of respect for personal property by staff providing services without fear of retaliation;

(i) Have access to his or her records; and

(j) Be informed orally and in writing of the following:

(1) Services to be provided, including any limitations;

(2) The amount charged for each service, the amount of payment received/authorized for him or her and the billing procedures, if applicable;

(3) Whether services are covered by health insurance, Medicare, Medicaid, or any other third-party source;

(4) Acceptance, denial, reduction, or termination of services;

(5) Complaint and referral procedures including how to file an anonymous complaint;

(6) The name, address, and telephone number of the provider;

(7) The telephone number of the DDS customer complaint line;

(8) How to report an allegation of abuse, neglect and exploitation;

(9) For people receiving residential supports, the person's rights as a tenant, and information about how to relocate and request new housing.

D.C. Mun. Regs. tit. 29, r. 29-9005

Final Rulemaking published at 69 DCR 10229 (8/12/2022)