D.C. Mun. Regs. tit. 29, r. 29-2511
All families placed in shelter shall be provided with a case manager. The case manager may be assigned to a family either during the intake process or following placement.
With active participation from the family, the case manager shall develop the family's Service Plan. The Service Plan shall include, at a minimum, a listing of the family's strengths and challenges, the goals and milestones necessary for the family to attain permanent housing and achieve the highest degree of self-sufficiency possible, and an exit plan, including a timeline, detailing the steps and resources needed to exit the family out of the shelter.
The case manager shall assist the family to achieve the goals listed in the Service Plan, make referrals for services as needed, coordinate the family's receipt of services, ensure that the family is connected to services, assist the family with working towards a long-term permanent housing placement, and monitor and track the family's progress toward reaching the Service Plan goals.
The case manager shall review with the family the family's progress towards achieving the Service Plan goals at least one (1) time each month.
The case manager shall update with the family the family's Service Plan at least every ninety (90) days.
D.C. Mun. Regs. tit. 29, r. 29-2511