D.C. Mun. Regs. tit. 29, r. 29-13203

Current through Register Vol. 71, No. 49, December 6, 2024

Rule 29-13203 - CONSUMER RIGHTS

13203.1

A person using the DDA Complaint System may:

(a) Grant consent to a third party to file a complaint for the person, or on his or her behalf, with a DDA provider or with DDA;

(b) Be assisted throughout the issue resolution process by one or more informal supporters, a Supported Decision-Making Agreement supporter, or attorney, advocate or other representative of the person's own choosing and at the person's own expense;

(c) Request that the complaint coordinator, or his or her designee, assist the person in filing a complaint with DDS; or

(d) Request a qualified interpreter, fluent in the primary language (including sign language) of the person, and may request the use of required auxiliary aids.

13203.2

A provider listed in Section 13203.1(a) above and DDA must continue to serve a person already receiving supports or services without limitation, reduction or termination pending the resolution of an open complaint with the complaint coordinator regarding those supports or services.

13203.3

A person may request an appeal directly to OAH for Medicaid denials, delays, suspensions, reductions or terminations.

D.C. Mun. Regs. tit. 29, r. 29-13203

Final Rulemaking published at 67 DCR 1203 (2/7/2020)