Each licensee shall file with the Department a written notice designating a contact person to serve as the point of contact for complaints filed with the Department against the licensee. The notice shall include the designee's name, title, e-mail address, telephone number, and address.
All complaints shall be filed with the Department, on a form prescribed by the Department, and in accordance with any procedures or processes adopted by the Department.
The Commissioner may provide information on consumer complaints to the Nationwide Mortgage Licensing System and Registry, and other state and federal regulatory agencies.
D.C. Mun. Regs. tit. 26, r. 26-C1124