Any person may file a complaint with the Director that a CON holder is not complying with the requirements of this chapter.
Each complaint shall include the following information:
The filing date of a complaint shall be the date of receipt by the SHPDA.
The Director shall provide a copy of the complaint to the CON holder named in the complaint within ten (10) business days after receiving the complaint.
The Director shall initiate an investigation of each complaint filed pursuant to the provisions of this section within thirty (30) business days of its receipt.
The CON holder shall provide the Director with documents, records, or other requested information that may assist in investigating the complaint.
A CON holder shall be out of compliance with its uncompensated care obligations if it fails to provide documentation the Director requests to determine the CON holder's compliance with this chapter.
The Director shall determine the merit of a complaint based on:
If the Director determines that a complaint is not substantiated, the Director shall dismiss the complaint.
The Director shall make periodic reviews of the uncompensated care requirements and activities of each CON holder to determine whether a CON holder is complying with its obligations.
The Director shall conduct audits to determine each CON holder's compliance with its uncompensated care obligation according to standard audit procedures.
After completing the audit the Director may certify that a CON holder has substantially complied with its uncompensated care obligation for a specific fiscal year or years. The certification shall confirm that the CON holder has provided the uncompensated care stated for the period covered by the certification.
The Director shall base each certification of substantial compliance on the amount of uncompensated care properly claimed by the CON holder, using procedures and reviewing individual account data the Director determines to be sufficient to establish that the CON holder has substantially complied with its uncompensated care obligation for the period covered by the certification.
The Director may certify substantial compliance when he or she determines that, for the period covered by the certification, the CON holder provided uncompensated care to eligible persons who had equal opportunity to apply for uncompensated care.
To determine whether a CON holder has substantially complied with its obligations, the SHPDA shall consider each of the following in descending order of importance:
The Director shall determine and certify the amount of creditable service required by each CON holder for the three (3) fiscal years ending prior to the effective date of these rules. The Director shall base the determination on information necessary to establish the CON holder's substantial compliance with its uncompensated care obligation during the period being reviewed.
To determine creditable service during the three (3) fiscal years ending prior to the effective date of these rules, each CON holder shall submit to the Director for each fiscal year the following:
D.C. Mun. Regs. tit. 22, r. 22-B4412