The Central Referral Bureau shall receive complaints from residents, prospective residents, next of kin, sponsors of residents (if any), and other interested persons about skilled, intermediate, or community residence facilities and, after an initial screening of the complaint, shall refer those complaints to the proper District official.
The Central Referral Bureau's conclusion as to the validity of any complaints shall be made known in writing to the residence director of the facility involved, if any, and the appropriate District licensing authority.
D.C. Mun. Regs. tit. 22, r. 22-B3705