D.C. Mun. Regs. tit. 21, r. 21-409

Current through Register Vol. 71, No. 49, December 6, 2024

Rule 21-409 - NOTICE OF INVESTIGATION RESULTS AND ADJUSTED BILLS

409.1

After reviewing the report and making any adjustments to the water or sewer service charges, in accordance with the provisions of this Chapter, the Authority shall mail or email, where an email address is available on the account, written notice of the following to the owner or occupant:

(a) The results of the investigation; and

(b) If an adjustment is warranted, the amount of the adjustment.

409.2

An owner or occupant may appeal the General Manager's decision by filing a petition for an administrative hearing within fifteen (15) calendar days of the date of the decision.

409.3

The new date for payment of the original or adjusted bill, as set forth in the notice, shall not be less than fifteen (15) days after the mailing date of the notice.

409.4

If the original bill was paid and an adjustment is warranted:

(a) The amount of the overcharge shall be credited to the account and applied first to any outstanding account balance.

(b) If after the adjustment and any outstanding account balance has been paid, the customer may request DC Water to issue a refund for any credit balance that remains.

(c) If after the adjustment and any outstanding account balance has been paid, the customer does not request a refund, any credit will remain on the account and applied to future charges.

409.5

If the original bill was not paid and an adjustment to a charge is warranted, the amount of the overcharge shall be adjusted and reflected in the account balance.

409.6

The notice shall also inform the owner or occupant of the right to appeal the determination and bill (or amended bill) set forth in the notice, and shall set forth the following:

(a) The requirements for filing the appeal under § 410.2; and

(b) If an appeal is filed, there will be no penalty or service cut-off for nonpayment of the bill until the appeal has been considered and he or she has been notified in writing of the results of the appeal and a new date for payment.

D.C. Mun. Regs. tit. 21, r. 21-409

Final Rulemaking published at 24 DCR 8315 (March 24, 1978), incorporating text of Proposed Rulemaking published at 24 DCR 6206, 6210 (January 27 1978), 12 DCRR §§400.37.6 and 400.37.7; as amended by Final Rulemaking published at 40 DCR 1300, 1309 (February 12, 1993); as amended by Final Rulemaking published at 46 DCR 5358 (June 18, 1999); as amended by Final Rulemaking published at 50 DCR 796(January 24, 2003); amended by Final Rulemaking published at 68 DCR 13604 (12/17/2021)