D.C. Mun. Regs. tit. 19, r. 19-3519
When a dispute arises under or is related to the Contract/Agreement, the affected Program Operator shall commit to writing the issues in dispute. Copies of this written complaint shall be submitted to the affected NPC's Chairpersons; the Administrator, CBPA; and the Council of Chairpersons.
The Administrator, CBPA shall address the dispute in writing and shall forward such written comments to the affected Program Operator, NPC Chairpersons, and Council of Chairpersons within ten (10) days of receipt of the dispute or complaint. In his or her response, the Administrator, CBPA, shall offer a resolution to all problem areas originally put forth by the aggrieved parties.
Any party to a dispute concerning NPC activities may appeal the resolution to the Council of Chairpersons within ten (10) days of receipt of the Administrator's response.
The Council of Chairpersons shall establish procedures for resolving grievances brought to its attention in accordance with this provision. The decision of the Council of Chairpersons under such circumstances shall be binding and conclusive upon all aggrieved parties.
If an appeal is not filed with the Council of Chairpersons within ten (10) days of receipt of the Administrator's response, the Administrator's decision shall be final.
D.C. Mun. Regs. tit. 19, r. 19-3519