The rules of procedure of this chapter shall govern conferences and hearings resulting from complaints filed by individual public housing residents and applicants for housing in DCHA owned or operated dwellings.
The procedures shall provide a means for review of grievances through administrative means short of taking action through the appropriate judicial proceeding, but in no way waive the complainant's right to judicial proceedings.
The grievance procedure shall not be used to review complaints or grievances related to initiating or negotiating changes to existing policies set forth in this chapter or for class grievances.
D.C. Mun. Regs. tit. 14, r. 14-6300