26 Del. Admin. Code § 3001-9.0

Current through Register Vol. 28, No. 4, October 1, 2024

Section 3001-9.0 - Notice of Change in Fixed Price or Material Terms; Expiration; and Cancellation

9.1 Changes in fixed price or material terms. An electric supplier shall provide written notice to its residential customer or small commercial customer of any change in the fixed price or other material terms of service. The written notice must precede the effective date of the proposed changes by at least 30 days and no more than 60 days. Customers shall have at least 30 days to respond to the electric supplier's written notice before the changes become effective.

9.2 Expiration or Cancellation of Contracts That Will Not Be Renewed. An electric supplier shall provide written notice to its residential customer or small commercial customer(s) at least 30 days before expiration or cancellation of a contract that will not be renewed. The written notice shall include:

9.2.1 Final bill payment instructions;

9.2.2 A statement informing the residential customer or small commercial customer that, unless the customer selects a new service provider, cancellation of the contract shall return the customer to SOS; and

9.2.3 The toll free telephone number and the website address of the Commission.

26 Del. Admin. Code § 3001-9.0

27 DE Reg. 983 (6/1/2024) (Final)