26 Del. Admin. Code § 3001-4.0

Current through Register Vol. 28, No. 4, October 1, 2024

Section 3001-4.0 - Enrollments and Drops. Accelerated Switching

4.1 An electric supplier may enroll or drop a customer by sending the appropriate electronic enrollment or drop transaction to the EDC upon the expiration of the rescission period.

4.2 An EDC shall send a written notice to a customer enrolling with an electric supplier or dropping an electric supplier. The EDC shall send the written notice by the end of the next business day following receipt of the electronic transaction. The written notice shall include the date the service with the electric supplier or standard offer service supplier shall begin.

4.3 An EDC shall process an electronic enrollment or drop from an electric supplier to be effective within 3 business days after receipt of the electronic transaction.

4.4 The EDC shall drop a customer from its current electric supplier when another electric supplier enrolls the customer. An EDC shall assign a customer who has been dropped by an electric supplier and not enrolled by another electric supplier to SOS.

4.5 An EDC shall not be required to process more than two enrollments and two drops per customer per bill cycle.

4.6 An electric supplier may not require that a customer provide it with advance notice, written or otherwise, before the customer switches to another supplier or to SOS.

4.7 Customer-Initiated Drops

4.7.1 A customer that wants to cancel a contract shall first attempt to cancel the contract according to the terms of the contract.

4.7.2 If a contract attempts to cancel a contract by contacting the EDC first, the EDC shall direct the customer to contact the electric supplier through the means detailed in the contract.

4.7.3 If a customer's cancellation request has not been received by the EDC from the customer's electric supplier and the customer confirms that more than 3 business days have passed since the customer cancelled the contract with the electric supplier, the EDC shall process a cancellation after notifying the customer that there may be a cancellation penalty to cancel service with the current electric supplier.

4.7.4 A customer's request to cancel service with the current electric supplier under this subsection 4.7 does not limit cancellation provisions contained in the customer's contract with the electric supplier.

4.7.5 No electric supplier shall include provisions in its contract that would limit or waive this subsection 4.7.

4.8 Customers Returning to EDC or SOS Supplier for Electric Supply Service. The procedures for a retail electric customer's return to an EDC during the transition period and to an EDC if it is the SOS supplier after the transition period for electric supply service shall be in accordance with the Commission's order for each EDC's individual electric restructuring plan.

26 Del. Admin. Code § 3001-4.0

25 DE Reg. 963 (4/1/2022)
27 DE Reg. 983 (6/1/2024) (Final)