14 Del. Admin. Code § 936-I-11.0

Current through Reigster Vol. 28, No. 6, December 1, 2024

Section 936-I-11.0 - Complaints

11.1 OCCL shall conduct an investigation when a complaint is received regarding a possible violation of these regulations by the agency.

11.2 OCCL shall notify the licensee or a staff member that a complaint is being investigated.

11.3 OCCL shall report the results of the investigation in writing.

11.4 If the complaint is substantiated or if other violations are found during the investigation, a licensee shall correct the violations and come into compliance with these regulations.

11.4.1 Within five business days of receiving the complaint investigation report, a licensee may request a conference with a licensing supervisor to dispute citations or findings.

11.4.2 A licensee may provide evidence that the facility was wrongly cited.

11.5 Complaints relating specifically to laws, rules, or regulations of other governmental entities including but not limited to the Americans with Disabilities Act and Delaware Equal Accommodations Law will be referred to the appropriate entity charged with enforcement authority for investigation. OCCL shall assist the complaining party with the referral process or make the referral itself, as appropriate. OCCL shall request a report of the findings at the conclusion of the investigation. These findings may be used as the basis for an OCCL enforcement action.

11.6 An investigation by the Department of Services for Children, Youth, and Their Families' Institutional Abuse Unit will be made if a complaint is received regarding the abuse or neglect of a child at the foster home as defined in 10 Del.C. § 901.

14 Del. Admin. Code § 936-I-11.0

23 DE Reg. 233 (9/1/2019)
24 DE Reg. 274 (9/1/2020) (final)