Statutes, codes, and regulations
Colorado Administrative Code
Department 700 - Department of Regulatory AgenciesDivision 723 - Public Utilities CommissionRule 4 CCR 723-4 - RULES REGULATING GAS UTILITIES
GENERAL PROVISIONS
Section 4 CCR 723-4-4004 - Disputes and Informal Complaints

4 Colo. Code Regs. § 723-4-4004

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Current through Register Vol. 47, No. 22, November 25, 2024
Section 4 CCR 723-4-4004 - Disputes and Informal Complaints
(a) For purposes of this rule, "dispute" means a concern, difficulty, or problem which needs resolution and which a customer or a person applying for service brings directly to the attention of the utility without the involvement of the Commission or Commission staff.
(b) A dispute may be initiated orally or in writing. Using the procedures found in rule 1301, a utility shall conduct a full and prompt investigation of all disputes concerning utility service.
(c) In accordance with the procedures in rule 1301, a utility shall conduct a full and prompt investigation of all informal complaints concerning utility service.
(d) A utility shall comply with all rules regarding the timelines for responding to informal complaints.
(e) If a current customer, or an applicant for service that is not a current customer, is dissatisfied with the utility's proposed adjustment or disposition of a dispute, the utility shall inform the person, customer or applicant for service of the right to make an informal complaint to the External Affairs section of the Commission and shall provide to the person, customer or applicant for service the address and toll free number of the Commission's External Affairs section.
(f) A utility shall keep a record of each informal complaint and of each dispute. The record shall show the name and address of the initiating customer or person applying for service, the date and character of the issue, and the adjustment or disposition made. This record shall be open at all times to inspection by the person who initiated the informal complaint or dispute, by the Commission, and by Commission staff.

4 CCR 723-4-4004

38 CR 17, September 10, 2015, effective 9/30/2015
40 CR 01, January 10, 2017, effective 1/30/2017
41 CR 11, June 10, 2018, effective 6/30/2018
42 CR 07, April 10, 2019, effective 4/30/2019
43 CR 08, April 25, 2020, effective 5/15/2020
44 CR 04, February 25, 2021, effective 3/17/2021
44 CR 24, December 25, 2021, effective 1/14/2022
45 CR 18, September 25, 2022, effective 10/15/2022
46 CR 06, March 25, 2023, effective 1/25/2023
46 CR 08, April 25, 2023, effective 5/15/2023