12 Colo. Code Regs. § 2512-2-12.202.2
Current through Register Vol. 47, No. 22, November 25, 2024
Section 12 CCR 2512-2-12.202.2 - Crisis Response Services Requirements [Rev. Eff. 10/1/18]All programs funded wholly or in part by DVP shall offer and provide free and confidential emergency and crisis response domestic violence advocacy services on a continuous basis by employees and volunteers trained in accordance with Section 13-90-107, C.R.S., which shall minimally include one or more of the following:
A. Operation of a crisis telephone number accessible to the local community twenty-four (24) hours per day, seven days per week. The crisis line shall be accessible to all callers, including those: 1. Using a "blocked line" where their phone number reads on caller ID as "Unavailable";2. With limited spoken English language proficiency through the provision of interpreters or other communication method; and,3. Who are deaf, hard of hearing, or deaf blind and use a third party telecommunication relay service (such as an IP relay service or a video relay service, teletypewriter (TTY) device) per the requirements of the Americans with Disabilities Act (ADA).B. Availability of employees or volunteers trained in accordance with Section 13-90-107, C.R.S. who are able to respond to emergency crisis situations twenty-four (24) hours per day, seven days per week; or,C. Coordination of A and B, above, through a formal memorandum of understanding with a DVP-funded program in good standing serving the same region that operates its own crisis response services as outlined in A and B, above.38 CR 23, December 10, 2015, effective 1/1/201640 CR 11, June 10, 2017, effective 7/1/201741 CR 17, September 10, 2018, effective 10/1/201842 CR 01, January 10, 2019, effective 2/1/201944 CR 13, July 10, 2021, effective 8/1/2021