12 Colo. Code Regs. § 2510-1-10.502

Current through Register Vol. 47, No. 22, November 25, 2024

Section 12 CCR 2510-1-10.502 - CONSUMER APPEAL [Rev. eff. 12/1/10]

A. If the complainant is dissatisfied with the complaint resolution, a written appeal may be filed with the SUA Director within ten (10) calendar days of receipt of the decision.

B. The SUA Director or designee shall complete a review of the complaint and resolution to that complaint, including all pertinent documentation or new information that may be available.

C. The SUA Director will provide a written response to the complainant within thirty (30) calendar days of receipt of the appeal.

D. This written response shall include notification of the complainant's rights to an Administrative Law Judge hearing as described at Section 10.507 of these rules if he/she is dissatisfied with the resolution of the appeal, and instructions for requesting such a hearing.

12 CCR 2510-1-10.502

39 CR 01, January 10, 2016, effective 2/1/2016