12 Colo. Code Regs. § 2510-1-10.205

Current through Register Vol. 47, No. 22, November 25, 2024

Section 12 CCR 2510-1-10.205 - OVERSIGHT OF SERVICE PROVIDERS [Rev. eff.1/1/12]

AAAs shall assure that services authorized under the Older Americans Act are delivered through a network of local service providers under contract with the SUA or the AAA. Failure to comply with the requirements of these rules by any service provider including contractors, or subcontractors, shall be grounds for termination of the contract or subcontract. As a condition for receipt of funds under the OAA, all service providers, including contractors and subcontractors, shall:

A. Provide the AAA, within required timeframes, statistical and other information that the AAA requires to meet its planning, coordination, evaluation, and reporting requirements established by the SUA;

B. Specify how the provider intends to satisfy the service needs of low-income minority older adults and older adults residing in rural areas of the area served, including attempting to provide services to low-income minority older adults at least in proportion to the number of low-income minority older adults in the population served by the provider;

C. Provide consumers with an opportunity to contribute to the cost of the service in accordance with Sections 10.310 and 10.401.4;

D. Bring to the attention of appropriate officials for follow-up, conditions or circumstances that place the older adult, or the household of the older adult, in imminent danger;

E. Where feasible and appropriate, make arrangements for the availability of services to older adults in weather related emergencies or other emergency situations;

F. Assist consumers in taking advantage of benefits under other programs;

G. Establish complaint and appeals procedures and inform consumers of their right to complain and receive a written response at the provider level and Inform consumers of their grievance rights and their right to request and receive an informal hearing at the provider level; and,

H. Establish a waiting list for services.

12 CCR 2510-1-10.205

39 CR 01, January 10, 2016, effective 2/1/2016