Section 4.04 - RCS Program RequirementsTo comply with 225 CMR 4.00, RCS Program Administrators shall:
(1) Every three years or sooner, if needed, provide to the DOER the methodology for recommending Program Measures to Residential Customers referred to in 225 CMR 4.02(2)(e) for review and approval.(2) As needed, provide to the DOER proposed rules for audit frequency referred to in 225 CMR 4.02(2)(g) for review and approval.(3) Create a marketing plan that includes, but is not limited to, a strategy to increase awareness of the program among eligible Residential Customers.(4) Provide Ancillary Services to Residential Customers, including but not limited to:(a) A telephone number to answer inquiries from Residential Customers.(b) Protocols for educating and qualifying Residential Customers regarding Audits, Program Measures, and Fuel Neutral Rewards.(c) The maintenance and provision of data relevant to a Residential Building.(5) Provide energy audits to residential customers.(a) The Audit shall provide Residential Customers with information about Program Measures regardless of the types of fuels used in the building. Such information shall include Program Measures for which RCS Program Administrators provide Fuel Neutral Rewards and Program Measures which are incented by other entities as approved by the DOER.(b) The Audit shall provide customers with estimates of the energy used in the home and energy savings associated with recommended Program Measures.(6) Include Program Measure implementation strategies. The program may provide financial incentives to encourage adoption of Program Measures. Such incentives shall be Fuel Neutral Rewards.(7) Submit a quarterly report to DOER, which utilizes a form prescribed by DOER. At minimum, each quarterly report shall include the following information:(a) Program Outcomes pursuant to 225 CMR 4.05.(b) A report of Audits that consists of an electronic record, on a per household basis, of the Residential Buildings' energy consumption characteristics and recommended Program Measures. The electronic record will have a field that chronicles if a Residential Customer implements a recommended Program Measure.(8) Work with RCS Program Administrators subject to 220 CMR 7.00: Residential Energy Conservation Service Program Cost Recovery to provide the program in a unified manner, regardless of fuel types.(9) Comply with the State Plan.(10) To ensure that Program Measures are installed correctly, an RCS Program Administrator shall make available to Residential Customers a third party inspection of a Program Measure(s) installed by a Program Vendor that has a contractual relationship with said RCS Program Administrator.Amended by Mass Register Issue 1336, eff. 4/7/2017.