130 CMR, § 461.415

Current through Register 1538, January 3, 2025
Section 461.415 - Written Policies and Procedures

Each community support program must have and adhere to written policies and procedures that include

(A) a statement of its philosophy and objectives and of the geographical area served;
(B) an intake policy;
(C) admission procedures;
(D) service delivery procedures, including, but not limited to, development of the service plan, case assignment, case review, discharge planning, and follow-up on members who leave the CSP;
(E) a referral policy, including procedures for ensuring uninterrupted and coordinated member care;
(F) recordkeeping policies, including what information must be included in each record, and procedures to ensure confidentiality;
(G) personnel and management policies, including policies for hiring, training, evaluation, supervision, and termination protocol for all staff;
(H) conflict of interest.

130 CMR, § 461.415

Adopted by Mass Register Issue 1494, eff. 4/28/2023.