Section 421.414 - Follow-up and Referral(A)Follow-up. The family planning agency must have a system of contacting members who are patients of that family planning agency to remind them of their annual visits.(B)Referral. (1) A family planning agency must have arrangements with medical, social-service, and other community-service agencies to which appropriate referrals may be made for member problems identified during a family planning visit. The family planning agency must make referrals for necessary services if those services are not available on site. These services include, but are not limited to, the following: (a) treatment of medical problems beyond the scope of the family planning agency;(b) follow-up on positive results of tests for sexually transmitted disease or on other laboratory tests;(c) pregnancy-related services;(e) sterilization services or information; and(f) social case work beyond the scope of the family planning agency.(2) All referrals must include follow-up to ensure that the referral process is completed successfully. If the referral was for an abnormal laboratory test result or a reproductive health problem, follow-up must include arrangements for receiving written results of tests or a report of initiated treatment.Amended by Mass Register Issue S1277, eff. 1/2/2015.