Section 405.415 - Emergency Backup Services(A) A CHC must provide either:(1) 24-hour-a-day on-site medical or emergency services or both; or(2) an after-hours telephone service, and have a written agreement with a provider of 24-hour-a-day medical or emergency service or both.(B) A tape-recorded telephone message instructing members to call an emergency backup provider or a hospital emergency room does not suffice as compliance with the requirement of 130 CMR 405.415(A).Amended by Mass Register Issue S1277, eff. 1/2/2015.Amended by Mass Register Issue 1387, eff. 3/22/2019.