Section 32.03 - Notice of Complaint Process and Availability of Complaint Forms(1) The Person in Charge shall ensure that notice of the complaint process is conspicuously posted at the program, facility or Department office for which he or she is responsible. If a program or facility or Department office has more than one location, the posting must be done at all locations. In addition, each program and facility shall provide written notice of the complaint process to a client and legally authorized representative, if any, upon the client's commencement of the program or admission to the facility.(2) The Person in Charge shall ensure that copies of complaint and appeal forms and of 104 CMR 32.00 are available at conspicuous locations and are provided to individuals upon request.Amended by Mass Register Issue 1329, eff. 12/30/2016.Amended by Mass Register Issue 1457, eff. 11/26/2021.