Section 2.23 - When will the bureau deny a request or procedural benefits?(a) A bureau denies a request when it makes a decision that: (1) A requested record is exempt, in full or in part;(2) The request does not reasonably describe the records sought;(3) A requested record does not exist, cannot be located, or is not in the bureau's possession and/or control; or(4) A requested record is not readily reproducible in the form or format you seek.(b) A bureau denies a procedural benefit only, and not access to the underlying records, when it makes a decision that: (1) A fee waiver, or another fee-related issue, will not be granted; or(2) Expedited processing will not be provided.(c) The bureau must consult with the Office of the Solicitor before it denies a fee waiver request or withholds all or part of a requested record (unless the Office of the Solicitor has expressly preapproved such a withholding). 77 FR 76902 , Dec. 31, 2012, as amended at 81 FR 11129 , Mar. 3, 2016; 84 FR 61828 , Nov. 14, 2019