Section 10702 - Investigation of Certified Operations(a) The registered certifying agent shall investigate suspected non-compliance and credible complaints of non-compliance with this chapter concerning operations certified as OCal by the registered certifying agent.(b) The registered certifying agent must notify the department of all compliance proceedings and actions taken pursuant to this chapter.(c) The department may assign a complaint against a certified operation to its registered certifying agent for investigation and specify a timeframe during which the investigation shall take place as agreed upon between the department and the registered certifying agent.(d) The registered certifying agent shall investigate a complaint against a certified operation within the specified timeframe determined in subdivision (c).(e) The registered certifying agent may refer an investigation back to the department, within the specified timeframe determined in subdivision (c), if the registered certifying agent lacks resources, expertise, or for some other reason beyond its control is unable to resolve the case. The registered certifying agent shall provide the department written explanation for its inability to reach a conclusion along with all findings.(f) The registered certifying agent shall, in a timely manner, take appropriate action against a certified operation.(g) If the registered certifying agent fails to comply with paragraphs (a) through (f) of this section, the department will resolve the complaint or take appropriate action against a certified operation and may begin non-compliance proceedings against the registered certifying agent pursuant to section 10705 of this chapter.Cal. Code Regs. Tit. 3, § 10702
1. New section filed 7-14-2021; operative 7-14-2021 pursuant to Government Code section 11343.4(b)(3) (Register 2021, No. 29). Note: Authority cited: Sections 26012 and 26013, Business and Professions Code. Reference: Sections 26013, 26062 and 26062.5, Business and Professions Code.
1. New section filed 7-14-2021; operative 7/14/2021 pursuant to Government Code section 11343.4(b)(3) (Register 2021, No. 29).