Cal. Code Regs. tit. 25 § 7630

Current through Register 2024 Notice Reg. No. 50, December 13, 2024

Section 7630 - Complaint and Grievance

All grievances of residents of migrant housing centers shall be resolved in accordance with the procedure set forth in this Article. A grievance is any factual or legal dispute which a resident may have with respect to contractor action or failure to act, in accordance with the lease, contractor policies, these regulations, or law which adversely affect the resident's rights, duties, welfare, or status. Failure to present a grievance shall not bar its use in any judicial proceeding.

Except in cases involving eviction of the resident, a resident may not request a grievance hearing until he/she has taken both of the following actions personally or through the tenant council:

(a) First, the resident must submit a written complaint to contractor. Contractor must respond, in writing, within 10 days after receiving the written complaint.

(b) If the problem has not been resolved after the resident has received contractor's written response or after the time for contractor to respond has passed, the resident must submit a written complaint to the department. The department must respond in writing within 10 days after receiving the written complaint. After the department has responded in writing or after the time to respond has passed, the resident may then request a grievance hearing, if the dispute has not been settled.

Cal. Code Regs. Tit. 25, § 7630

1. Amendment filed 2-26-82; effective thirtieth day thereafter (Register 82, No. 9).

Note: Authority cited: Section 50710, Health and Safety Code. Reference: Section 50710, Health and Safety Code.

1. Amendment filed 2-26-82; effective thirtieth day thereafter (Register 82, No. 9).