Section 1004.5 - Complaint Investigations(a) When a complaint alleging violations of this chapter, or sections 18200 through 18700 of the Health and Safety Code is referred to a local enforcement agency, the local enforcement agency shall do the following: (1) Make reasonable efforts to contact the complainant to discuss the complaint. If the issue addressed within the complaint exceeds the authority or jurisdiction of the enforcement agency, the complainant shall be so advised, and shall be directed, when possible, to the appropriate governing entity.(2) Investigate allegations of violations representing an immediate risk to life, health, or safety within five (5) days of receipt of the complaint by the agency.(3) Investigate allegations of violations representing an unreasonable risk to health or safety within thirty (30) days of receipt by the agency.(4) Discuss the results of the investigation with the complainant, or provide the results in writing, if requested by the complainant.(b) When a complaint is referred to a local enforcement agency from the Mobilehome Assistance Center (MAC), the local enforcement agency shall, no later than thirty-five (35) days following its receipt of the complaint, submit a written report detailing the final results of the investigation to the MAC, or its designee.(c) When an inspection as a result of a health and safety complaint results in a written order to correct for a violation of this chapter and a reinspection reveals that the cited person failed to correct the violation, the enforcement agency shall be compensated by the person responsible for correction of violation for any subsequent reinspection to verify correction of the violation at the following hourly rate.(1) First hour or fractional part thereof: two hundred thirty-eight dollars ($238). When the complaint reinspection time exceeds one hour, the following fees shall apply: (A) Second and subsequent whole hours: one hundred two dollars ($102).(B) Each thirty (30) minutes or fractional part thereof: fifty-one dollars ($51).Cal. Code Regs. Tit. 25, § 1004.5
Note: Authority cited: Sections 18153 and 18300, Health and Safety Code. Reference: Sections 18153, 18300, 18400, 18400.3 and 18407, Health and Safety Code.
Note: Authority cited: Sections 18153 and 18300, Health and Safety Code. Reference: Sections 18153, 18300, 18400, 18400.3 and 18407, Health and Safety Code.
1. New section filed 7-6-2004; operative 7-6-2004 pursuant to Government Code section 11343.4 (Register 2004, No. 28).
2. Editorial correction of section heading (Register 2005, No. 33).
3. New subsections (c)-(c)(1)(B) filed 12-29-2005; operative 1-1-2006 pursuant to Government Code section 11343.4(Register 2005, No. 52).
4. Amendment of subsections (b) and (c)(1)-(c)(1)(B) filed 2-27-2024; operative 4/1/2024 (Register 2024, No. 9).