Cal. Code Regs. tit. 22 § 120100

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Current through Register 2025 Notice Reg. No. 2, January 10, 2025

Section 120100 - General Provisions

(a) Each local child support agency shall:

(1) Adopt and maintain the complaint resolution process specified in this Article.

(2) Not discourage a complainant from filing a complaint or requesting a state hearing.

(3) Not refuse to assist a complainant in requesting a state hearing.

(4) Track and report complaints in the Department's complaint resolution tracking system.

(b) This Article shall:

(1) Be interpreted in a manner that complies with Chapter 1, Program Administration, Article 5, Records Management regulations.

(2) Be interpreted in a manner that protects a complainant's right to complaint resolution.

(3) Not be interpreted in a manner that alters other statutory or regulatory time frames or requirements for taking other child support actions.

(c) If the last date for the performance of any act required within a time frame specified by this Article or the provisions of Chapter 5 of Division 17 of the Family Code (commencing with Section 17800) is not a business day, then such period shall be extended to the next business day.

Cal. Code Regs. Tit. 22, § 120100

1. New article 2 (sections 120100-120108) and section filed 6-26-2001 as an emergency; operative 7-1-2001 (Register 2001, No. 26). Pursuant to Family Code section 17306(e)(2), a Certificate of Compliance must be transmitted to OAL by 12-28-2001 or emergency language will be repealed by operation of law on the following day.
2. New article 2 (sections 120100-120108) and section refiled 12-18-2001 as an emergency; operative 12-30-2001 (Register 2001, No. 51). Pursuant to Family Code section 17306(e)(2), a Certificate of Compliance must be transmitted to OAL by 6-28-2002 or emergency language will be repealed by operation of law on the following day.
3. Certificate of Compliance as to 12-18-2001 order, including new subsection (a)(4), transmitted to OAL 6-11-2002 and filed 7-24-2002 (Register 2002, No. 30).
4. Amendment of NOTE filed 11-30-2021; operative 6-1-2022 (Register 2021, No. 49). Filing deadline specified in Government Code section 11349.3(a) extended 60 calendar days pursuant to Executive Order N-40-20.

Note: Authority cited: Sections 17306, 17310 and 17312, Family Code. Reference: Sections 17800, 17801 and 17804, Family Code.

1. New article 2 (sections 120100-120108) and section filed 6-26-2001 as an emergency; operative 7-1-2001 (Register 2001, No. 26). Pursuant to Family Code section 17306(e)(2), a Certificate of Compliance must be transmitted to OAL by 12-28-2001 or emergency language will be repealed by operation of law on the following day.
2. New article 2 (sections 120100-120108) and section refiled 12-18-2001 as an emergency; operative 12-30-2001 (Register 2001, No. 51). Pursuant to Family Code section 17306(e)(2), a Certificate of Compliance must be transmitted to OAL by 6-28-2002 or emergency language will be repealed by operation of law on the following day.
3. Certificate of Compliance as to 12-18-2001 order, including new subsection (a)(4), transmitted to OAL 6-11-2002 and filed 7-24-2002 (Register 2002, No. 30).
4. Amendment of Note filed 11-30-2021; operative 6/1/2022 (Register 2021, No. 49). Filing deadline specified in Government Code section 11349.3(a) extended 60 calendar days pursuant to Executive Order N-40-20.