Section 4502-2 - Form and Filing of Complaints(a) The service delivery area shall provide technical assistance to complainants, including those whose complaint is against the service delivery area. Such technical assistance includes providing instructions on how to file a complaint, providing copies of documents such as the JTPA, the state and federal JTPA regulations, service delivery area procedures, and contracts.(b) The official filing date of the complaint shall be the date the written complaint is received by the service delivery area or its service providers. The filing of the complaint shall be considered a request for a hearing and the service delivery area shall issue a decision within 60 days of the filing of the complaint. The complaint shall be in writing, signed and dated. The service delivery area shall obtain the following information for all complaints: (1) Full name, telephone number, and mailing address of the complainant;(2) Full name, telephone number, and mailing address of the respondent;(3) A clear and concise statement of the facts and dates describing the alleged violation;(4) The provisions of the JTPA, the JTPA regulations, grant or other agreements under the JTPA, believed to have been violated;(5) Policy complaints against individuals, including staff or participants, shall indicate how those individuals did not comply with the JTPA law, regulation, or contracts, and shall identify the remedy sought by the complainant.(c) The absence of any of the requested information shall not be a basis for dismissing a complaint.(d) Complaints may be amended to correct technical deficiencies at any time up to the time of the hearing. Complaints shall not be amended to add new issues unless the complainant withdraws and resubmits the complaint; however, applicable time limits shall not be extended if a complaint is amended or withdrawn and refiled. Complaints may be withdrawn at any time prior to the issuance of the hearing officer's decision.Cal. Code Regs. Tit. 22, §§ 4502-2
1. New section filed 6-24-99 as an emergency; operative 6-24-99 (Register 99, No. 26). A Certificate of Compliance must be transmitted to OAL by 10-22-99 or emergency language will be repealed by operation of law on the following day.
2. Certificate of Compliance as to 6-24-99 order transmitted to OAL 10-21-99; disapproved by OAL and order of repeal as to 6-24-99 order filed on 12-7-99 (Register 99, No. 50).
3. New section filed 12-8-99 as an emergency; operative 12-8-99 (Register 99, No. 50). A Certificate of Compliance must be transmitted to OAL by 4-6-2000 or emergency language will be repealed by operation of law on the following day.
4. Certificate of Compliance as to 12-8-99 order, including amendment of subsection (b)(5) and amendment of NOTE, transmitted to OAL 2-24-2000 and filed 4-6-2000 (Register 2000, No. 14). Note: Authority cited: Sections 305, 306 and 15051, Unemployment Insurance Code. Reference: Job Training Partnership Act, Title 29, United States Code, Section 1554 and Title 20, Code of Federal Regulations, Sections 627.501, 627.502 and 627.503.
1. New section filed 6-24-99 as an emergency; operative 6-24-99 (Register 99, No. 26). A Certificate of Compliance must be transmitted to OAL by 10-22-99 or emergency language will be repealed by operation of law on the following day.
2. Certificate of Compliance as to 6-24-99 order transmitted to OAL 10-21-99; disapproved by OAL and order of repeal as to 6-24-99 order filed on 12-7-99 (Register 99, No. 50).
3. New section filed 12-8-99 as an emergency; operative 12-8-99 (Register 99, No. 50). A Certificate of Compliance must be transmitted to OAL by 4-6-2000 or emergency language will be repealed by operation of law on the following day.
4. Certificate of Compliance as to 12-8-99 order, including amendment of subsection (b)(5) and amendment of Note, transmitted to OAL 2-24-2000 and filed 4-6-2000 (Register 2000, No. 14).