Section 3635 - Follow-up Surveys(a) Yearly or on a more frequent basis, Grantees shall conduct follow-up surveys of disputants who have used their services.(b) The surveys shall request the disputants' evaluations of: (1) the dispute resolution services provided by the Grantee;(2) the fairness or adequacy of the settlement agreement or award;(3) any particular difficulties experienced by the disputant in carrying out and obtaining compliance with the settlement agreement or award;(4) the disputant's willingness to use the Grantee's services in the future;(5) the disputant's willingness to recommend the Grantee's services to others who are involved in disputes.(c) The survey results shall be submitted as part of the yearly statistical report to the Board of Supervisors or its designee in compliance with section 471.5 of the Act. Copies of the survey results shall also be forwarded by the Grantees to the Department of Consumer Affairs at the time of submission to the Board of Supervisors or its designee.Cal. Code Regs. Tit. 16, § 3635
1. New section filed 8-31-89; operative 9-30-89 (Register 89, No. 36). Note: Authority cited: Section 471, Business and Professions Code. Reference: Sections 471.3, 471.5(a) and (d), Business and Professions Code.
1. New section filed 8-31-89; operative 9-30-89 (Register 89, No. 36).