Section 3399.4 - Reports to the Arbitration Certification Program by Arbitration Programs(a) The arbitration program shall notify the Arbitration Certification Program in writing of any material changes in the information or materials submitted in or with the application for certification or subsequently at the request of the Arbitration Certification Program, and shall do so either before or within a reasonable time after the change becomes effective.(b) The arbitration program shall provide to the Arbitration Certification Program, six months after certification and annually thereafter, a report on disputes closed during the reporting period, which shall contain the following information in the case of each dispute (including disputes over which the program did not exercise jurisdiction): (1) The name, address, and telephone number of the consumer.(2) The name of the manufacturer of the vehicle.(3) The office where the dispute was processed.(4) The number or other identification of the dispute used by the process, if one exists.(5) With respect to each dispute: (A) the date when notification of the dispute was received by the program;(B) the dates of all meetings held to decide the dispute;(C) the date of decision of the arbitrator;(D) the fact and date of performance of the decision by the manufacturer; and(E) the elapsed time in days between (A) and (C).(6) The nature of the consumer's request for relief categorized by one or more of the following: (C) return and restitution;(D) either replacement or return and restitution;(E) reimbursement of expenses;(7) The nature of the decision or decisions categorized by one or more of the following: (C) return and restitution;(D) either replacement or return and restitution;(E) reimbursement of expenses;(8) Any report of any information required by this subchapter (other than the annual audit required under Section 3399.3), or any portion thereof, may be submitted in electronic form compatible with the Arbitration Certification Program's computer system.(c) The period covered by the annual report required by subdivision (b) of this section may coincide with the same period covered by the annual audit required by Section 3399.3, and the two reports may be submitted separately or as a single document.Cal. Code Regs. Tit. 16, § 3399.4
1. New section filed 1-3-90; operative 2-2-90 (Register 90, No. 3).
2. Change without regulatory effect amending NOTE filed 8-31-94 pursuant to section 100, title 1, California Code of Regulations (Register 94, No. 35).
3. Change without regulatory effect amending section heading and subsections (a), (b) and (b)(8) filed 1-25-99 pursuant to section 100, title 1, California Code of Regulations (Register 99, No. 5). Note: Authority cited: Sections 472.1(c) and (d), 472.3(a) and 472.4(f), Business and Professions Code. Reference: Sections 472.1(b) and 472.4(f), Business and Professions Code; 16 CFR Section 703.6.
1. New section filed 1-3-90; operative 2-2-90 (Register 90, No. 3).
2. Change without regulatory effect amending Note filed 8-31-94 pursuant to section 100, title 1, California Code of Regulations (Register 94, No. 35).
3. Change without regulatory effect amending section heading and subsections (a), (b) and (b)(8) filed 1-25-99 pursuant to section 100, title 1, California Code of Regulations (Register 99, No. 5).