SECTION 1. PURPOSE The purposes of this Regulation are to implement Act 642 of 1989, to promote the public interest, to promote the availability of long-term care insurance coverage, to protect applicants for long-term care insurance, as defined, from unfair or deceptive sales or enrollment practices, to facilitate public understanding and comparison of long-term care insurance coverages, and to facilitate flexibility and innovation in the development of long-term care insurance.
SECTION 2. AUTHORITY This Regulation is issued pursuant to the authority vested in the Commissioner under Act 642 of 1989, and Ark. Code Ann. §§ 23-61-108, and 25-15-202, et seq.
SECTION 3. APPLICABILITY AND SCOPE Except as otherwise specifically provided, this Regulation applies to all long-term care insurance policies, contracts, certificates, riders or other evidence of coverage issued, delivered or issued for delivery, advertised, marketed or offered in this State on or after the effective date hereof, by insurers; fraternal benefit societies; nonprofit health, hospital and medical service corporations; prepaid health plans; health maintenance organizations; and all similar organizations.
SECTION 4. DEFINITIONS For the purpose of this Regulation, the terms "long-term care insurance", "group long-term care insurance", "Commissioner", "applicant", "policy" and "certificate" shall have the meanings set forth in Section 4 of Act 642 of 1989.
SECTION 5. POLICY DEFINITIONS No long-term care insurance policy issued, delivered or issued for delivery in this State shall use the terms set forth below, unless the terms are defined in the policy and the definitions satisfy the following requirements:
A. "Medicare" shall be defined as "The Health Insurance for the Aged Act, Titled XVIII of the Social Security Amendments of 1965 as Then Constituted or Later Amended", or "Titled I, Part I of Public Law 89-97, as Enacted by the Eighty-Ninth Congress of the United States of America popularly known as the Health Insurance for the Aged Act, as then constituted and any later amendments or substitutes thereof", or words of similar import.B. "Mental or nervous disorder" shall not be defined to include more than neurosis, psychoneurosis, psychopathy, psychosis, or mental or emotional disease or disorder.C. "Skilled nursing care", "intermediate care", "personal care", "home care", and other services shall be defined in relation to the level of skills required, the nature of the care, and the setting in which care must be delivered.D. All providers of services, including but not limited to "skilled nursing facility", "extended care facility", "intermediate care facility", convalescent nursing home", "personal care facility", and "home care agency" shall be defined in relation to the services and facilities required to be available and the licensure or degree status of those providing or supervising the services. The definition may require that the provider be appropriately licensed or certified.SECTION 6. POLICY PRACTICES AND PROVISIONS A. Renewability. The terms "guaranteed renewable" and "nonconcellable" shall not be used in any individual long-term care insurance policy without further explanatory language in accordance with the disclosure requirements of Section 7 and of this Regulation. (1) No such policy issued to an individual shall contain renewal provisions less favorable to the insured than "guaranteed renewable". However, the Commissioner may authorize nonrenewal on a statewide basis, on terms and conditions deemed necessary by the Commissioner, to best protect the interests of the insureds, if the insurer demonstrates: (a) That renewal will jeopardize the insurer's solvency; or(b) That: (i) The actual paid claims and expenses have substantially exceeded the premium and investment income associated with the policies; and(ii) The policies will continue to experience substantial and unexpected losses over their lifetime; and(iii) The projected loss experience of the policies cannot be significantly improved or mitigated through reasonable rate adjustments or other reasonable methods; and(iv) The insurer has made repeated and good faith attempts to stabilize loss experience of the policies, including the timely filing for rate adjustments.(2) The term "guaranteed renewable" may be used only when: (a) the insured has the right to continue the long-term care insurance in force by the timely payment of premiums, and(b) the insurer has no unilateral right to make any change in any provision of the policy or rider while the insurance is in force, and(c) the insurer cannot decline to renew, except that rates may be revised by the insurer on a class basis.(3) The term "noncancellable" may be used only when the insured has the right to continue the long-term care insurance in force by the timely payment of premiums, during which period the insurer has no right to make any unilateral change in any provision of the insurance policy or in the premium rate.B. Limitations and Exclusions. No policy may be delivered or issued for delivery in this State as long-term care insurance if such policy limits or excludes coverage by type of illness, treatment, medical condition or accident, except as follows: (1) Pre-existing conditions or diseases;(2) Mental or nervous disorders; however, this shall not permit exclusion or limitation of benefits on the basis of Alzheimer's Disease;(3) Alcoholism and drug addiction;(4) Illness, treatment or medical condition arising out of: (a) War or act war (whether declared or undeclared);(b) Participation in a felony, riot or insurrection;(c) Service in the armed forces or units auxiliary thereto;(d) Suicide {sane or insane), attempted suicide or an intentionally self-inflicted injury; or(e) Aviation (this exclusion applies only to non-fare-paying passengers);(5) Treatment provided in a government facility (unless otherwise required by law); services for which benefits are available under Medicare or other governmental programs (except Medicaid); any state or federal workers' compensation, employer's liability or occupational disease law; any motor vehicle no-fault law; services provided by a member of the covered person's immediate family; and services for which no charge is normally made in the absence of insurance; and(6) Subsection B. is not intended to prohibit exclusions and limitations by type of provider or territorial limitations.C. Extension of Benefits. Termination of long-term care insurance shall be without prejudice to any benefits payable for institutionalization if such institutionalization began while the long-term care insurance was in force and continues without interruption after termination. Such extension of benefits beyond the period the long-term care insurance was in force may be limited to the duration of the benefit period, if any, or to payment of the maximum benefits, and may be subject to any policy waiting period, and all other applicable provisions of the policy.D. Continuation or Conversion (1) Group long-term care insurance issued in this State on or after the effective date of this Rule shall provide covered individuals with a basis for continuation or conversion of coverage.(2) For the purposes of this Section, "a basis for continuation of coverage" means a policy provision which maintains coverage under the existing group policy when such coverage would otherwise terminate and which is subject only to the continued timely payment of premium when due. Group policies which restrict provision of benefits and services to, or contain incentives to use certain providers and/or facilities may provide continuation benefits which are substantially equivalent to the benefits of the existing group policy. However, the individual may request lower benefits if he so desires. The Commissioner shall make a determination as to the substantial equivalency of benefits, and in doing so, shall take into consideration the differences between managed care and non-managed care plans, including, but not limited to, provider system arrangements, service availability, benefit levels and administrative complexity.(3) For the purposes of this Section, "a basis for conversion of coverage" means a policy provision under which an individual, whose coverage under a group policy would otherwise terminate or has been terminated for any reason (including discontinuance of the group policy in its entirety or with respect to an insured class) and who has been continuously insured under the group policy (and any group policy which it replaced) for at least six (6) months immediately prior to termination, shall be entitled to the issuance of a converted policy by the insurer under whose group policy he or she is covered, without evidence of insurability.(4) For the purposes of this Section, "converted policy" means an individual policy of long-term care insurance providing benefits identical to, or benefits determined by the Commissioner to be substantially equivalent to, or in excess of those provided under the group policy from which conversion is made or benefits, as requested by the individual, which are lower than those provided under the group policy. Where the group policy from which conversion is made restricts provision of benefits and services to, or contains incentives to use certain providers and/or facilities, the Commissioner, in making a determination as to the substantial equivalency of benefits, shall take into consideration the differences between managed and non-managed care plans including, but not limited to, providers system arrangements, service availability, benefit levels and administrative complexity.(5) Written application for the converted policy shall be made, and the first premium due, if any, shall be paid as directed by the insurer not later than thirty-one (31) days after termination of coverage under the group policy. The converted policy shall be issued effective on the day following the termination of coverage under the group policy, and shall be renewable annually.(6) Unless the group policy from which conversion is made replaced previous group coverage, the premium for the converted policy shall be calculated on the basis of the insured's age at inception of coverage under the group policy from which conversion is made. Where the group policy from which conversion is made replaced previous group coverage, the premium for the converted policy shall be calculated on the basis of the insured's age at inception of coverage under the group policy replaced.(7) Continuation or conversion of coverage shall be mandatory, except where: (a) Termination of group coverage resulted from an individual's failure to make any required payment of premium or contribution when due; or(b) The terminating coverage resulted not later than thirty-one (31) days after termination by group coverage effective on the day following the termination of coverage:(i) Providing benefits identical to or benefits determined by the Commissioner to be substantially equivalent to or in excess of those provided by the terminating coverage; and(ii) The premium for which is calculated in a manner consistent with the requirements of Paragraph (6) of this Section.(8) Notwithstanding any other provision of this Section, a converted policy issued to an individual who at the time of conversion is covered by another long-term care insurance policy which provides benefits on the basis of incurred expenses, may contain a provision which results in a reduction of benefits payable if the benefits provided under the additional coverage, together with the full benefits provided by the converted policy, would result in payment of more than one hundred percent (100%) of incurred expenses. Such provision shall only be included in the converted policy if the converted policy also provides for a premium decrease or refund which reflects the reduction in benefits payable.(9) The converted policy may provide that the benefits payable under the converted policy, together with the benefits payable under the group policy from which conversion is made, shall not exceed those that would have been payable had the individual's coverage under the group policy remained in force and effect.(10) Notwithstanding any other provision of this Section, any insured individual, who eligibility for group long-term care coverage is based upon his or her relationship to another person, shall be entitled to continuation of coverage under the group policy upon termination of the qualifying relationship by death or dissolution of marriage.(11) For the purposes of this Section: a "Managed-Care Plan" is a health care or assisted living arrangement designed to coordinate patient care or control costs through utilization review, case management or use of specific provider networks.SECTION 7. REQUIRED DISCLOSURE PROVISIONS A. Renewability. Individual long-term care insurance policies shall contain a renewability provision. Such provision shall be appropriately captioned, shall appear on the first page of the policy, and shall clearly state the duration, where limited, of renewability and the duration of the term of coverage for which the policy is issued and for which it may be renewed. This provision shall not apply to policies which do not contain a renewability provision, and under which the right to nonrenew is reserved solely to the policyholder.B. Riders and Endorsements. Except for riders or endorsements by which the insurer effectuates a request made in writing by the insured under the individual long-term care insurance policy, all riders or endorsements added to an individual long-term care insurance policy after date of issue or at reinstatement or renewal which reduce or eliminate benefits or coverage in the policy shall require signed acceptance by the individual insured. After the date of policy issuance, any rider or endorsement which increases benefits or coverage with a concomitant increase in premium during the policy term must be agreed to in writing signed by the insured, except if the increased benefits or coverage are required by law. Where a separate additional premium is charged for benefits provided in connection with riders or endorsements, such premium charge shall be set forth in the policy, rider or endorsement.C. Payment of Benefits. A long-term care insurance policy which provides for the payment of benefits based on standards described as "usual and customary", "reasonable and customary", or words of similar import shall include a definition of such terms and an explanation of such terms in its accompanying outline of coverage.D. Limitations. If a long-term care insurance policy or certificate contains any limitations with respect to pre-existing conditions, such limitations shall appear as a separate paragraph of the policy or certificate and shall be labeled as "Pre-existing Condition Limitations."E. Other Limitations or Conditions on Eligibility for Benefits. Effective March 17, 1990, a long-term care insurance policy or certificate containing any limitations or conditions for eligibility other than those prohibited in Act 642 of 1989, Act Section 6 (d) (2), shall set forth a description of such limitations or conditions, including any required number of days of confinement, in a separate paragraph "Limitations or Conditions on Eligibility for Benefits."SECTION 8. REQUIREMENTS FOR REPLACEMENT A. Questions Concerning Replacement. Individual and direct response solicited long-term care insurance application forms shall include a question designed to elicit information as to whether the proposed insurance policy is intended to replace any other disability or long-term care insurance policy presently in force. A suppplementary application or other form to be signed by the applicant containing such a question may be used.B. Solicitations Other than Direct Response. Upon determining that a sale will involve replacement, an insurer other than an insurer using direct response solicitation methods, or its agent shall furnish the applicant, prior to issuance or delivery of the individual long-term care insurance policy, a notice regarding replacement of disability or long-term care coverage. One (1) copy of such notice shall be retained by the applicant and an additional copy signed by the applicant shall be retained by the insurer. The required notice shall be the language stated in Appendix 1 of this Rule.C. Direct Response Solicitations. Insurers using direct response solicitation methods shall deliver a notice regarding replacement of disability or long-term care coverage to the applicant upon issuance of the policy. The required notice shall be the language stated in Appendix 2 to this Rule.SECTION 9. DISCRETIONARY POWERS OF COMMISSIONER The Commissioner may, upon written request and after an administrative hearing, issue on order to modify or suspend a specific provision or provisions of this Regulation with respect to a specific long-term care insurance policy or certificate upon a written finding that:
A. The modification or suspension would be in the best interest of the insureds; andB. The purposes to be achieved could not be effectively or efficiently achieved without the modification or suspension; andC.(1) The modification or suspension is necessary to the development of an innovative and reasonable approach for insuring long-term care; or(2) The policy or certificate is to be issued to residents of a life care or continuing care retirement community or some other residential community for the elderly and the modification or suspension is reasonably related to the special needs or nature of such a community; or(3) The modification or suspension is necessary to permit long-term care insurance to be sold as part of, or in conjunction with, another insurance product.SECTION 10. RESERVE STANDARDS A. When long-term care benefits are provided through the acceleration of benefits under group or individual life policies or riders to such policies, policy reserves for such benefits shall be determined in accordance with Ark. Code Ann. §§ 23-84-101 -111. Claims reserves must also be established in the case when such policy or rider is in claim status. However, in no event shall the reserves for the long-term care benefit and the life insurance benefit be less than the reserves for the life insurance benefit assuming no long-term care benefit.B. When long-term care benefits are provided other than as in Subsection A. above, whether issued on an individual or group policy basis, reserves shall be determined in accordance with all appropriate provisions of Rule and Regulation 22, "Reserve Standards for Valuation Of I ndividual Disability Policies" including, but not necessarily limited to, Sections 2.1, 2.3(c) (5), 2.7, and 3.1 and 3.3 thereof.SECTION 11. LOSS RATIO Benefits under individual long-term care insurance policies shall be deemed reasonable in relation to premiums provided the expected loss ratio is at least sixty percent (60%) calculated in a manner which provides for adequate reserving of the long-term care insurance risk. In evaluating the expected loss ratio, due consideration shall be given to all relevant factors, including:
A. Statistical credibility of incurred claims experience and earned premiums;B. The period for which rates are computed to provide coverage;C. Experience and projected trends;D. Concentration of experience within early policy duration;E. Expected claim fluctuation;F. Experience refunds, adjustments or dividends;G. Renewability features;H. All appropriate expense factors;J. Experimental nature of the coverage;L. Mix of business by risk classification; andM. Product features such as long elimination periods, high deductibles and high maximum limits.SECTION 12. FILING REQUIREMENT Prior to an insurer or similar organization offering group long-term care insurance to a resident of this State pursuant to Section 5 of the Long-Term Care Minimum Standards Act, it shall file with the Commissioner evidence that the group policy or certificate thereunder has been approved by a state having statutory or regulatory long-term care insurance requirements substantially similar to those adopted in this State.
SECTION 13. STANDARD FORMAT OUTLINE OF COVERAGE This Section of the Regulation implements, interprets and incorporates the provisions of Section 6(g) (1) (A) of Act 642 of 1989 in prescribing a standard format and the content of an outline of coverage.
A. The outline of coverage shall be a freestanding document, using no smaller than ten (10) point type.B. The outline of coverage shall contain no material of an advertising nature.C. Text which is capitalized or underscored in the standard format outline of coverage may be emphasized by other means which provide prominence equivalent to such capitalization or underscoring.D. Use of the text and sequence of text of the standard format outline of coverage is mandatory, unless otherwise specifically indicated.E. Format for outline of coverage shall be the language stated in Appendix 3 to this Rule.SECTION 14. EFFECTIVE DATE This Regulation shall be effective October 1, 1990.
054.00.90 Ark. Code R. 006