Ariz. Admin. Code § 9-34-204

Current through Register Vol. 30, No. 45, November 8, 2024

Section R9-34-204 - Language and Format of the Notice of Action

A contractor shall ensure that the Notice of Action is in writing and meets the following language and format requirements:

1. The Notice of Action shall be available in each non-English language spoken by a significant number or percentage of enrollees or potential enrollees in the contractor's geographic service area as established by contract.

2. The Notice of Action shall explain that free oral interpretation services are available to explain the Notice of Action for all non-English languages.

3. The format of the Notice of Action is easily understood and available in alternative formats, such as braille, large font, or enhanced audio, and in an appropriate manner that takes into consideration the special needs of an enrollee.

Ariz. Admin. Code § R9-34-204

New Section made by final rulemaking at 10 A.A.R. 828, effective April 3, 2004 (Supp. 04-1).