Ariz. Admin. Code § 6-5-5005

Current through Register Vol. 30, No. 45, November 8, 2024

Section R6-5-5005 - Referral Process

A. To obtain a referral, a customer shall give the contractor the following information, if available, about the customer's child care needs:

1. Customer name;

2. Address;

3. Phone number;

4. Days and times child care is needed;

5. Preferred type of child care provider;

6. Location where care is needed or preferred, and

7. Age of child.

B. A Contractor shall give a customer a referral that is consistent with the customer's stated preferences.

1. The Contractor shall not make a referral unless the Contractor can give the customer the names of at least three potential providers within the customer's search parameters.

2. If the Contractor cannot name at least three potential providers meeting the customer's stated preferences, the Contractor shall ask the customer to expand the search parameters until the Contractor can name at least three potential providers.

C. The Contractor shall provide the customer with provider profile information on each referred provider, including the following:

1. Provider's name;

2. Address or major cross streets;

3. Phone number;

4. Days and hours of operation;

5. Ages of children accepted;

6. Ratio and capacity;

7. Regulatory affiliation, if any;

8. Meal information;

9. Training and experience;

10. Accreditation;

11. Fees and available subsidies;

12. School transportation.

D. As part of a referral, a Contractor shall give each customer written information that includes the following:

1. That the Contractor selects providers based on the customer's stated preferences;

2. That the Contractor provides referrals and does not recommend, endorse, or guarantee any particular child care provider;

3. That the Contractor does not regulate, monitor, or verify information supplied by a provider;

4. That a child's parent or guardian is solely responsible for choosing an appropriate child care provider to meet a family's needs; and

5. That a provider's listing status may change after their initial placement on the registry or database and that customers are encouraged to call back periodically for updated information.

E. As part of a referral, a Contractor shall provide the customer with the following Department-approved educational information:

1. A list of criteria to consider when selecting quality child care;

2. A description of the types of child care providers in Arizona;

3. A description of CCR&R services and a list of office locations and phone numbers statewide; and

4. An explanation of the process for filing a child care related complaint.

Ariz. Admin. Code § R6-5-5005

Adopted effective August 11, 1976 (Supp. 76-4). Section repealed effective November 8, 1982 (Supp. 82-6). New Section adopted effective November 19, 1996 (Supp. 96-4). Amended by exempt rulemaking at 8 A.A.R. 2956, effective July 1, 2002 (Supp. 02-2).