Ariz. Admin. Code § 6-13-130

Current through Register Vol. 30, No. 50, December 13, 2024

Section R6-13-130 - Replacing Lost, Stolen, or Damaged Cards

The assistance unit shall report a lost, stolen, or damaged EBT account access card as soon as possible, either by telephone to the EBT 24-hour Customer Service Hotline or to the Department during normal business hours.

1. Any funds removed from an EBT account prior to the assistance unit's reporting the card as lost or stolen will not be replaced.

2. When the client reports a lost, stolen, or damaged EBT account access card by telephone to the EBT 24-hour Customer Service Department, the EBT 24-hour Customer Service Department shall deactivate the EBT account access card and shall issue a new card by mail.

3. The Department shall issue a replacement card when the recipient reports having not received a new EBT account access card by mail by the close of business on the fourth workday following the date the recipient requested a replacement card from the EBT 24-hour Customer Service Department.

Ariz. Admin. Code § R6-13-130

New Section made by final rulemaking at 18 A.A.R. 1175, effective June 30, 2012 (Supp. 12-2).