Section 13 AAC 90.080 - Client policies, procedures, and records(a) A grantee shall provide ongoing clients with an orientation to the program that includes an explanation of clients' rights of confidentiality, clients' obligation to maintain confidentiality, the services that are available, program hours, activities and fees, rules governing clients' conduct, and infractions that can result in disciplinary action or discharge.(b) A grantee shall have a written policy that provides for reviewing and responding to clients' grievances and recommendations about program operations, and that delineates the means by which clients are familiarized with these procedures.(c) A grantee shall have written procedures for client intake that address(1) evaluation of immediate danger of suicide or homicide, the appropriateness of the client to the program, the presence of child abuse or neglect, the presence of abuse of vulnerable adults, the influence of alcohol or drugs, and a lethality assessment, if applicable;(2) referral procedures for individuals not admitted to the program; and(3) conditions for acceptance and refusal of referrals from other agencies.(d) A grantee shall have written procedures for discharge of clients, including provisions for referrals and clients' participation in discharge plans.(e) A grantee shall have individuals available, as reasonable, to provide translation services to non-English-speaking clients.(f) A grantee shall make provisions for meeting the needs of clients with disabilities.(g) A grantee shall have written policies and procedures for follow-up of clients that establish protection of clients' confidentiality during follow-up contacts, make provisions for safety checks, if applicable, and specify the conditions under which follow-up will be discontinued.(h) A grantee shall have written policies and procedures for periodic review of records of active clients for completeness and appropriateness.(i) A grantee shall have a standardized system for keeping records on clients that includes the following information for each client:(1) statements of problems and needs;(2) a plan for problem resolution;(3) a personal contact in case of an emergency; and(4) known medical problems.(j) A grantee shall have written policies and procedures for closing and storing clients' records.(k) A grantee shall have written policies and procedures for ensuring the confidentiality and security of clients' privileged communications and records. These procedures must (1) include procedures for disclosure of privileged communications and confidential information in accordance with AS 25.35.100-25.35.150, including the use of forms for documenting the disclosure and for obtaining the client's written consent;(2) comply with applicable laws and regulations on privileged communications and confidentiality of clients' records; and(3) address the use and disclosure of client information by anyone other than program personnel.Eff. 9/22/84, Register 91; am 7/1/91, Register 118; am 7/1/95, Register 134With Register 179, October 2006 and under the authority of AS 44.62.125, the regulations attorney changed obsolete terminology concerning persons with disabilities in conformity with ch. 25, SLA 2006.